RETURNS & REFUNDS

We want you to be happy with your Luxe Design Jewellery purchase. Please read the following policy carefully before placing your order.

RETURNS

We accept returns of eligible, non-personalized jewellery within 30 days of delivery.

Items must be returned in their original, unworn condition and with all original packaging. The customer is responsible for return shipping costs.

Please contact Luxe Design Jewellery before sending your return so we can provide the current return instructions and any documentation required for the shipment.

For international returns, customs requirements and tariff classifications can change. We will provide the appropriate information for your specific return. Please follow the instructions provided and ensure the package is correctly identified as a return of Canadian goods.

If Luxe Design Jewellery incurs customs duties, brokerage fees, taxes, or other charges because a return was incorrectly declared or the required information was missing, these costs may be deducted from the refund.

Original shipping charges are non-refundable.

We strongly recommend using a tracked and insured shipping service for all returns. Luxe Design Jewellery is not responsible for returns that are lost or damaged in transit.

PERSONALIZED & CUSTOM-MADE JEWELLERY

Because personalized jewellery is made specifically for you, personalized and custom-made items are final sale once production has begun.

This includes, but is not limited to:

• Fingerprint jewellery
• Paw print jewellery
• Dog and cat nose print jewellery
• Handwriting jewellery
• Name and initial jewellery
• Engraved jewellery
• Jewellery made from wax impressions, silicone molds, physical impressions, or other customer-supplied references
• Custom-designed or specially modified jewellery

Please review all personalization details carefully before submitting your order. Once production has begun, personalized items cannot be returned or exchanged due to a change of mind, incorrect information supplied by the customer, or failure to provide the required personalization.

If there is an error made by Luxe Design Jewellery, please contact us and we will work with you to correct the issue.

FINGERPRINT, PAW PRINT & NOSE PRINT JEWELLERY - PRICE HOLD

For jewellery purchased in advance of receiving the required fingerprint, paw print, nose print, mold, impression, or other personalization:

90-day price hold:
The purchase price is held for 90 days from the date of purchase, provided the required personalization is submitted within that period.

After 90 days:
You may still have your jewellery made, but the original purchase price is no longer guaranteed. If the current price is higher, the difference must be paid before production begins.

Within 12 months of purchase:
If you do not wish to proceed at the current price, you may request store credit for the original amount paid, provided the request is made within 12 months of the original purchase.

After 12 months:
The original purchase price and the store-credit option expire. We cannot guarantee that previously supplied impressions, molds, waxes, digital files, or other reference materials will still be available or usable after this period.

This price-hold policy exists because precious-metal and production costs can change significantly over time.

U.S. ORDERS & PRICING

Prices for customers in the United States have been adjusted to reflect the additional costs associated with selling and shipping Canadian jewellery into the United States, including applicable tariffs, brokerage, customs processing, and other cross-border costs.

These additional costs are incorporated into the U.S. selling price rather than being treated as a separate refundable fee.

Any taxes, duties, or charges that are not included in the displayed purchase price remain the responsibility of the customer.

If a U.S. order is returned, the portion of the selling price that reflects these cross-border costs is not separately refundable.

MADE-TO-ORDER GOLD JEWELLERY

Made-to-order gold jewellery is subject to a 15% restocking fee on eligible returns.

Because gold jewellery is made specifically for the customer and precious-metal prices fluctuate, the restocking fee applies to cover production, handling, and associated costs.

Personalized gold jewellery is final sale once production has begun.

SALE ITEMS

Sale items are final sale unless otherwise stated.

WARRANTY & REPAIRS

All Luxe Design Jewellery is covered by our 365-day warranty against manufacturing defects.

The warranty does not cover normal wear and tear, accidental damage, improper care, loss, or damage caused by alterations or repairs performed by another jeweller.

If your jewellery requires repair or service, please contact us before sending the item.

RETURN ADDRESS

Please contact us before shipping any return so that we can provide the current return instructions.

We reserve the right to update this policy as our products, production processes, shipping requirements, and international customs regulations change.