Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  US residents do not pay sales tax. Residents of Ontario pay 13% HST, residents of the Maritimes pay 15% HST and residents of British Columbia pay 12% PST. All other Canadian residents pay 5%GST. Canadian rates are subject to change at the behest of the government.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).