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FREE SHIPPING on orders over $150.00!! - Use Code: ONEFIFTY
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SHIPPING INFORMATION |
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EVERY personalized piece of jewelry is made to order, and takes 10 business days to prepare. Items that are not personalized will likely ship within 4 business days. Shipping times are on top of the time it takes to make, so choose your shipping options accordingly. If you need an order in a rush, please add your desired in house date (the date it would arrive at your shipping address) in the Order Comments box and if possible, we will accommodate you. If we can't, we will contact you to make further arrangements.
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| SHIPPING WITHIN CANADA |
| BRITISH COLUMBIA |
MAIL - 1 - 6 Business Days - Ship times are not guaranteed, this option is available for small items under $50 only and does not allow for a gift box. Tracking is not available - $3.50
XPRESSPOST - 1-3 bus. days -this option usually gets there in 1 business day within BC - $7.95 |
| OVERNIGHT - 1 bus. day - Guaranteed delivery Via FedEx - $16.95 |
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| CANADA |
MAIL - 1 - 6 Business Days - Ship times are not guaranteed, this option is available for small items under $50 only and does not allow for a gift box. Tracking is not available - $3.50
XPRESSPOST - 1-5 bus. days - Between major centers, this option usually gets there in 1-2 business days - $12.95 |
| 1-2 Day - Guaranteed delivery times. Overnight to most major centres, 2 days for the rest of Canada - $34.95 |
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| SHIPPING TO THE U.S.A. |
SMALL PACKET 1-6 bus. days - Ship times are not guaranteed. This option does not have a tracking number, so please be aware that once we have notified you that the order has shipped it will not be traceable until 30 days has passed. However, it is reliable - $5.95
EXPEDITED USA GROUND - 4-10 bus. days. - Delivery times not guaranteed, the shipment could take longer than estimated times - $12.95 |
| XPRESSPOST USA GROUND 3-4 bus. days - Guaranteed delivery time by Canada Post. However we can't control if there is a customs delay - $24.95 |
| USA OVERNIGHT - Overnight. Guaranteed delivery via FEDEX. However we can't control if there is a customs delay - $59.95 |
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| INTERNATIONAL SHIPPING |
| INTERNATIONAL SMALL PACKET 6-11 bus. days - Ship times are not guaranteed. This option does not have a tracking number, so please be aware that once we have notified you that the order has shipped it will not be traceable until 30 days has passed. However, it is reliable - $10.95 |
| XPRESSPOST INTERNATIONAL 4-9 bus. days- Guaranteed delivery. *By UPS. We can't control if there is a customs delay - $54.95 | INTERNATIONAL AIR 2-4 bus. days - Guaranteed Delivery. *By UPS. We can't control if there is a customs delay - $79.95 |
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SHIPPING CODES |
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Please enter the appropriate codes at checkout. Codes are case sensitive. |
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| Ship with other order - Use Code: SWOO |
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If you want to place separate orders with the same shipping address, use this code to remove shipping from one of your orders. For example, if you want to create 4 custom necklaces, it might be easier to just place 4 separate orders and remove shipping from 3 of them. This is good too if you place an order and the next day want to add another charm. Just place a second order and use that secret code! Please put the order numbers that you want shipped together under 'additional comments'.
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| Free Shipping on orders over $150.00!! - Use Code: ONEFIFTY |
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Use code: PICKUP - If you are able to pick up your order at our downtown Vancouver location. |
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Although this seems like a money saving option, our shipping for the lower mainland is not and takes one day. After you pay for gas/transportation and parking, it might be easier to get it shipped! Please note, our pickup location is our studio, and sales are only available by appointment. Office hours vary, so please arrange a pickup time via phone or email. #812 - 525 Seymour Street, Vancouver BC, V6B 3H7
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| RETURN POLICY |
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We want you to love your jewellery, and we guarantee our items for one year from the time of purchase. Any items except ones that have been personalized can be returned for a full refund for 90 days from the time of purchase as long as they are unworn and in the condition that they were received. Final sale items are excluded from this policy. This includes all chains, charms, findings, beads, etc. If you order and discover that you need a longer chain or different bead, or are dissatisfied in some way, please feel free to contact us and we can make your order right for you.
PERSONALIZED ITEMS: Please order carefully and check all spellings and dates prior to ordering. Personalized items that may not be returned or exchanged are those that have been stamped with a name, word, date or symbol that is specifically made to order. In the circumstance that the piece itself is faulty or it has been incorrectly stamped due to an error by LUXE DESIGN we will replace it for you for free. If you are completely unsatisfifed and wish to return your personalized item even though there was no error, you may do so for a $10 re-stocking fee per personalized item.
If you make a mistake on a personalized item that involves a few letters or numbers, we may be able to solder over & re-stamp the area for an $18 fee which includes the return shipping and labor. You will need to send the item to us at your expense. However some pieces can't be soldered over and still look good, so we will need to look at the piece and let you know if it can be fixed in this way.
SHIPPING YOUR RETURN:
US & International claims must state on the package 'CANADIAN GOODS RETURNING' or the shipment will be refused. Regular unworn items without customization may be returned for any reason for 90 days from the date on the invoice, in the condition they were received.
We will re-polish your jewellery or repair/replace faulty items free of charge for up to one year from the date of purchase. |
| FAUTLY ITEMS INCLUDE: |
| Broken jumprings, broken beads, broken bead wire resulting in a lost bead, broken clasps, faulty chains, items with a manufacturer’s defect. |
| FAULTY ITEMS DO NOT INCLUDE: |
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Crushed beads, charms or chains.
Stretched out chains.
Any item that has been damaged by misuse or regular wear and tear. For example: You have run over it with your car, dropped it down a garberator, bashed it with a hammer, dangled a 5 year old from it, left it in your bathroom for 8 months, etc.
Tarnished items. We cannot control the wearer's behavior or reaction to our jewellery. Tarnish is a natural reaction in silver and can be prevented and easily remedied. We will gladly re-polish an item free of charge; the customer is responsible for shipping & return shipping. Please see CARE & CLEANING for more detailed information. We also offer a tarnish resistant lacquer coating at no charge, which is available upon request. |
| REPAIRS |
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If you have encountered some of the above events and have some jewellery that you would like to have repaired, you may still send it to us to be repaired for a small fee. Costs will be assessed and you will be notified prior to commencing the repair. Shipping charges and return shipping charges will be the customer's responsibility.
We recommend shipping with a tracking number as we cannot be responsible for items that become lost in the mail. |
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